Privacy Policy
Last updated: 30 January 2026
This Privacy Policy explains how Manufaktur Digital Hub (MDH) / WhatsCRM Hub ("we") collects, uses, stores, and protects your personal data ("Customer") when you use our products and services. We are committed to protecting your privacy in line with applicable data protection law, including Indonesia's Personal Data Protection Act (Law No. 27 of 2022) and, where it applies to you, the EU General Data Protection Regulation (GDPR).
By using our products and services, you consent to the collection and use of data as described in this policy.
This English text is provided for convenience only. The Indonesian version of this Privacy Policy is the authoritative text; in the event of any discrepancy, the Indonesian version prevails.
1 Data We Collect
We collect several types of data when you interact with our services:
Identity & Contact Data
Full name
Email address
Phone / WhatsApp number
Company or business name (if any)
The domain registered for the licence
Transaction Data
Purchase history and invoice details
Payment method used
Licence and activation status
Technical Data
Details of the server/VPS used for installation
Licence activation logs (domain, IP address, timestamp)
Browser and device information when you access our website
2 How We Use Your Data
The data we collect is used for the following purposes:
Operations
Processing purchases, activating licences, and providing access to the product and its updates.
Technical Support
Providing support, troubleshooting, and usage guidance via chat, WhatsApp, or Google Meet.
Communication
Sending product update notifications, changelogs, important information, and announcements via WhatsApp or the community channel.
Licence Security
Validating licences, detecting unauthorised use, and preventing licence violations.
3 Data Storage & Security
Data is stored on secure servers with encryption and access restricted to authorised operations staff only.
Transaction and licence data is retained for as long as the Customer continues to use our product, or as long as required for legal and administrative purposes.
We do not store credit card data or sensitive payment information directly. All transactions are processed through trusted third-party payment gateways.
4 Sharing Data with Third Parties
We do not sell, rent, or trade your personal data to third parties for commercial purposes.
Data may only be shared in the following circumstances:
Payment Gateway — Transaction data is passed to the payment service provider in order to process your purchase.
Legal Obligation — Where required by law, government regulation, or valid legal process.
Protection of Rights — To protect the rights, property, or safety of WhatsCRM Hub, our Customers, or others.
5 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Maintain your login session
Analyse website usage in order to improve our service
Store display preferences
You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
6 Your Rights
As a Customer, you have the following rights regarding your personal data:
Right of Access
Request information about what personal data we hold about you.
Right to Rectification
Request correction or updating of personal data that is inaccurate or incomplete.
Right to Erasure
Request deletion of personal data, except data required for legal obligations or licence administration.
Right to Object
Object to the use of your data for certain purposes, such as marketing communications.
To exercise any of the rights above, please contact us using the details at the bottom of this page.
7 End-User Data
Important for Customers running WhatsCRM Hub as a SaaS:
WhatsCRM Hub is a white-label platform that Customers may use to serve their own end-users. In that case:
The Customer is fully responsible for the collection, storage, and processing of end-user data on their platform.
The Customer must publish their own privacy policy that complies with the law applicable in their operating jurisdiction.
We (WhatsCRM Hub) have no access to end-user data stored on the Customer's server/VPS.
The Customer must comply with the terms of any integrated third-party service (Meta/WhatsApp Business API, payment gateways, etc.), including each platform's privacy and data handling policies.
8 Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes take effect from the date they are published on this page.
If there is a significant change affecting Customer rights, we will give notice via WhatsApp or the community channel.
9 Contact Us
If you have questions, complaints, or requests regarding your personal data, please contact us:
Manufaktur Digital Hub (MDH)
WhatsApp (see official contact details)
Email (see official contact details)