About AutoReply

AutoReply in WhatsMail functions to automatically respond to incoming messages on the WhatsApp device. This AutoReply is typically used as an autopilot tool to handle general inquiries. However, it can also manage specific and technical questions by leveraging AI.

WhatsMail offers 3 options for using AutoReply:

• ChatBot AutoReply - A ChatBot that replies when there is a message containing words/keywords that match the database.
• Greeting AutoReply - A ChatBot message that responds outside the ChatBot context (without AI) or during non-AI ChatBot working hours.
• AI - A ChatBot that responds based on the training data you configure in the AI Training settings.

How It Works is almost the same for both: responding to incoming messages based on the sender's reference. The difference lies in that a non-AI ChatBot requires an exact keyword match and replies according to the template set. On the other hand, using AI does not require an exact keyword match and provides more responsive replies based on the training data.

Which One Is Recommended?

We certainly recommend using AI as AutoReply; however, this depends on the user's needs. Combining Greeting AutoReply with a non-AI ChatBot is sufficient for simple information.

For AI, WhatsMail currently offers two options:

• ChatGPT - Using the ChatGPT 4.0 API.
• Gemini - Using the Gemini 1.5 API.

Warning: Ensure that the APP_URL setting in your .env file matches your application URL. Without this, AutoReply will not function.

If Recently Fixed: If you have just updated the APP_URL in your .env file, it is essential to restart your Node server to apply the changes.

In the next documentation, we will guide you in detail on how to use these two types of AutoReply.